Some Questions Tahoe Web Service Has Been Asked
Questions that Tahoe Web Service has been asked in the past. Of course if you have your own questions for us, please feel free to contact us at any time. Hey maybe if your question is a great one! we might list it on this page.
Q: What are your strengths as a site development company?
A: We offer a top of the line service, customer service and we understand what our clients want. We have knowledge in code, flash, video, pictures, etc. We are able to dedicate time to your needs (if we cannot do this we will not take you on as a client). We also understand your budget and by understanding this we are able to adjust prices for you. We are ready and willing to help you out with anything you may need.
Q: Do you understand my business and customers?
A: Although we understand many businesses and customers. At times we run into a business we just do not understand. If this is the case about your business or site needs, we will take whatever time it takes to learn about your business finishing with a productive end result.
Q: Do you handle design, development, hosting, and e-commerce?
A: Yes we handle the design, site development, hosting if you need it and we do e-commerce.
Q: Will you do the work, or outsource it to others?
A: Tahoe Web Service will do all the work and will never outsource your work. You hire us to do the work thus sending it out to others to do is just bad business. If we cannot do the work we will not take you on as a client of Tahoe Web Service plain and simple. However we will recommend a few good places that you may look into.
Q: Can you help us with content creation or ideas?
A: Of course we can that is what we are around for.
Q: Will you test the site in various browsers?
A: We test all websites in many browsers (as should you) the main ones we test in is Internet Explorer, FireFox, Netscape and a few others.
Q: Will we be able to update the site content ourselves?
A: You sure can update your site with our easy to use interface at any given time. Our interface is in real time so as soon as you update a page it is live! Feel free to longin
Q: Do you do site hosting? What kind of guarantees do you offer?
A: Yes we host your site if you need it hosted. We offer 99.9% uptime guarantee and secure servers that are monitored.
Q: How long have you been in business? Can you provide some sample sites for me to look at?
A: We have been doing this type of work for about 8 years. Of course if you would like to see sample sites we are sure our clients would be more than happy to have you visit their website, Just ask and we will send you links
Q: What kind of support do you offer if our site breaks or needs emergency updates?
A: Well for starters your website is not going to break (unless you have done something on your own). We are around M-F 8am to 5pm pacific standard time. If you call us after these hours our answering service will find us (most times inside a half hour).
Q: Do you turn over personal information to outside places? (Such as websites, email, phone numbers, etc)
A: Tahoe Web Service will never hand over information about our clients. We do not sale phone numbers or emails. We will not pass out your site URL (minus if you hire us to help you market your website! We will need to turn some things over for this). Tahoe Web Service is anti spam and we join the fight to stop spam every chance we get. Tahoe Web Service will only contact you if we have a question for you.
Q: Why are you better than the other million website hosting systems?
A: It's not that we are better, but we are unique and offers tools that are not available at any other company. That is because we built the entire system from scratch. So there is nothing like it in use. All the tools were designed around our users. Taking their input and suggestions to build streamline functions that are user friendly
Q: How much space do I get?
A: We do not qualify space. Unlike other systems, we do not allow ftp access. The entire website is built online. So space is managed by the programs. You can upload thousands of pictures and have up to 1000 pages with an additional 2500 product pages. We do provide10megs of space reserved for multimedia files such as MPEG or WAV's. Generally it’s more than anyone will ever fill. The amount of space you use is not as important as how many pages you can actually build. There should be ample space for almost any business.
Q: Why don't you allow FTP access?
A: FTP access would allow anyone to run programs on your web server. This is a huge security risk. If you run a site with ftp access, anyone on the server (generally 100 people or more) will be able to access your website as well as run programs that could render your site unreachable or slow it to a crawl. Although this feature does give site owners great capabilities, you are completely dependent on the other people on your server not to overload, overuse or upload malicious programs. It would be like allowing 100 people to install software on your computer. Anyone could crash the system resulting in loss of your website and data. All businesses that depend on their website heavily run dedicated servers for security. But most small businesses do not want the expense and uses shared servers and are unaware of the security risks. We cater to people that want security as well as affordability. There are plenty of hosting companies with FTP, but we are unique and offer a very special product.
Q: What about bandwidth? How much do I get, what happens when I go over my limit?
A: If you have spent any time surfing, you have certainly seen the dreaded message "Bandwidth Limit Exceeded". That means the site is over the allowable data transfer for the month. For the site owner it’s a disaster. The search engines will remove the site from their index and the store is closed for business until next month. We do not feel that this is an acceptable way to do business. All the time spent on the site is useless if you can’t get to it. For this reason we do not limit bandwidth. We do limit the types of sites we allow to avoid bandwidth hogs. (No porn or celebrity websites) We manage bandwidth over thousands of users. We have had an occasional client in the past that has been featured on a TV or radio show and hit up to 3megs of sustained bandwidth. If they were on a limited plan, the site would likely shut down after a few thousand pages leaving thousands of people with a not available message. If the bandwidth is left on, this could mean the site owner could be billed for an additional $2000.00 for bandwidth overages. One client was able to have 500,000 visitors in one day and incur no additional charges. Of course if the client continued to use large amounts of bandwidth we would need to make other arrangements. But most companies will not sustain intense traffic and should not be punished for success. It’s nice to know you can advertise your business and try to market your website without being shut down for actually getting traffic or billed for outrageous overage fees.
